Privacy Policy
Biotech Supply Co., Ltd ("we", "us", "our", or "the Company") operates this website as a B2B sourcing and supply coordination partner for biotech and life-science clients. This Privacy Policy explains what information we collect when you visit our website or contact us about cooperation, how we use that information, who we share it with, how long we keep it, and the choices and rights you have. Please read it carefully. By using this website or sending us a business inquiry, you acknowledge the practices described below.
1. Information We Collect
We only collect information that is reasonably necessary to respond to B2B inquiries and to operate this website. The information we collect generally falls into two categories:
a. Information you provide to us. When you contact us by corporate email, WhatsApp, or any other channel listed on the Contact section of our website, we receive the information you choose to send. This typically includes your name, your company name, your business email address, your role or title, the country or region you operate in, and the content of your message — for example, the type of sourcing or coordination support you are looking for. We do not require you to create an account in order to contact us.
b. Information collected automatically. When you visit this website, our hosting provider and any analytics services we may use can automatically receive standard technical information, such as your IP address, approximate geographic region (for example, country and city), the type of device, browser and operating system you are using, the referring URL, the pages and sections of the site you view, and the time and date of your visit. This information is used in aggregate to understand how the website is used and to keep it secure. We do not use this website to build advertising profiles of individual visitors.
2. How We Use Your Information
We use the information described above for the following purposes:
- To respond to your inquiry and provide the sourcing, coordination, or general information you have asked about.
- To verify that an inquiry is a legitimate B2B request and, where appropriate, to confirm the company you represent.
- To communicate with you about ongoing cooperation, including follow-up messages, scheduling, and clarification of requirements.
- To maintain internal records of our business communications, contracts, and partner relationships.
- To operate, secure, monitor and improve this website, including troubleshooting technical issues and protecting against fraud or abuse.
- To comply with applicable laws, regulations, and lawful requests from competent authorities.
We do not sell your personal information, and we do not use the information you send us through this website for unrelated marketing campaigns or third-party advertising.
3. Legal Bases for Processing
Where applicable data-protection laws require us to identify a legal basis for processing personal information, we rely on one or more of the following: (i) your consent, given when you choose to send us a business inquiry; (ii) the performance of, or the steps taken prior to entering into, a B2B engagement with you or with the company you represent; (iii) our legitimate interests in operating, securing, and improving our website and B2B services, where those interests are not overridden by your fundamental rights; and (iv) compliance with our legal obligations.
4. How We Share Your Information
We treat business contact information with care and limit sharing to what is necessary to provide our services. We may share your information in the following circumstances:
- Service providers. We may share information with trusted third parties who perform services on our behalf, such as website hosting, email infrastructure, customer-relationship and messaging tools, and analytics. These providers are only allowed to use the information to provide services to us and are contractually bound to protect it.
- Manufacturing and logistics partners. To coordinate sourcing and supply for you, we may need to share limited information (such as your company name, contact person, and the nature of your request) with qualified manufacturing or logistics partners. We do not share more than is reasonably needed for the cooperation you have asked for.
- Legal and safety reasons. We may disclose information when we reasonably believe it is necessary to comply with a law, regulation, court order, or other legal process, to protect our rights, property, or safety, or the rights, property or safety of our partners, clients, or the public.
- Corporate transactions. If we are involved in a merger, acquisition, restructuring, or sale of all or part of our business or assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
5. International Transfers
We are based in China and we work with international B2B clients and partners. As a result, the information you send us may be transferred to, stored in, and processed in countries other than the one in which you are located, including jurisdictions whose data-protection rules may differ from those of your home country. Where required by applicable law, we put in place appropriate safeguards for such transfers — for example, contractual commitments with our service providers and partners — and we limit the information transferred to what is necessary for the cooperation in question.
6. Data Retention
We keep the information you send us only for as long as we need it for the purposes described in this Policy. In practice, this means we retain B2B inquiry records and cooperation history for the duration of our active relationship and for a reasonable period afterwards, in order to handle follow-up requests, defend or pursue legal claims, meet our accounting and tax obligations, and maintain the integrity of our records. When information is no longer needed, we delete it or anonymize it.
7. Security
We use reasonable administrative, technical, and organizational measures to protect the information we hold against unauthorized access, alteration, disclosure, or destruction. These measures include access controls on internal systems, the use of corporate email accounts on our own business domain, and a policy of not handling sensitive business communications through free webmail services. However, no method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
8. Cookies and Similar Technologies
This website may use a small number of cookies or similar technologies that are necessary to make the site work, remember your preferences, or measure aggregate usage. We do not use this website to run targeted advertising, and we do not knowingly use cookies to track you across unrelated third-party websites. You can control or disable cookies in your browser settings; please note that disabling certain cookies may affect the functioning of the website.
9. Your Rights
Depending on the jurisdiction in which you reside, you may have rights in relation to the personal information we hold about you, including the right to access, correct, update, delete, restrict, or object to certain processing, and the right to data portability. You may also have the right to withdraw consent (where we rely on consent) and to lodge a complaint with a competent data-protection authority. To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity, or the legitimacy of your request, before we can act on it.
10. Children's Privacy
This website and our services are intended for business use by adult professionals representing companies. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit before submitting any information to it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice on the website. Your continued use of the website after the changes take effect means that you accept the updated Policy.
13. Contact Us
If you have questions or requests about this Privacy Policy or about how we handle your information, please contact us:
- Company: Biotech Supply Co., Ltd
- Location: China
- Corporate email: contact@biotechsupplysolutions.com
We aim to respond to privacy-related inquiries within a reasonable timeframe, generally within 24 hours on business days (Mon – Fri, GMT+8).